Returns & refunds.

Every gown listed on Ivory Archive is sold through our Poshmark closet (@ivorydresses). When you tap a gown, you're taken to that exact listing and check out on Poshmark, so all payments, shipping and returns are handled under Poshmark's buyer-protection program, Posh Protect.

You have 3 days from the date your gown is delivered to open a return request. If no issue is reported within 3 days, the order is finalized and the sale is considered complete.

Orders are accepted for return when the gown is not as described — for example a different item than pictured, an incorrect size or designer, undisclosed damage or stains, or a gown that is not authentic.

Because bridal gowns are made-to-measure sizing and every listing states the exact US size, returns are not accepted for fit, change of mind, or a gown simply not looking the way you imagined it. Please review the size, measurements and photos on the listing before purchasing.

1. Open the Poshmark app or website and go to My Purchases.

2. Select the order, then choose Problem / Order Inquiry → Order Not as Described.

3. Add clear photos of the issue and submit within 3 days of delivery.

4. Poshmark reviews the case, usually within 1–2 business days.

If the return is approved, Poshmark issues a prepaid return label and you ship the gown back within 5 days in its original condition. Once it's scanned by the carrier, your refund is issued to the original payment method. Refunds typically post within 3–10 business days depending on your bank or card issuer.

You can also choose to keep your refund as Poshmark credit for a faster payout. Original shipping is refunded in full on approved not-as-described returns; you are never charged for return shipping on an approved claim.

Orders can be cancelled within 3 hours of purchase directly from My Purchases on Poshmark, as long as the gown hasn't shipped yet. After that, the order is locked in for shipping.

We ship to all 50 US states. Gowns ship within 1–3 business days of purchase via USPS Priority Mail, with tracking provided at every step. We do not currently ship outside the United States.

Questions before you buy? Comment on the gown's listing in our Poshmark closet and we'll respond the same day. For an existing order, contacting Poshmark Support through My Purchases is the fastest route to a resolution.